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Portal Team

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  • Portal feature timelines

    Hi everyone - below is the feature timeline for both upcoming features. All of the features will be available via the web interface unless otherwise stated.    [Released and Available Now] View at...

  • List of devices for compatibility mode

    Below is a list of devices that we know off that do not support all of the FastLanes (or DFS channels). Please use the following compatibility mode for your device.   Compatibility Mode A All FastL...

  • What is the ssid IGNITON_SM?

    This SSID is a factory setting used for advanced adaptive mesh and will not interfere with your SSIDs or use any of your data allocation The SSID will be hidden after 24hrs 

  • Mandatory update on Portal

    There is a one-time mandatory update on your Portal. As soon as your Portal is first connected to the internet it will perform self test and start the required update sequence. Please keep the Port...

  • REGARDING THE SECURITY VULNERABILITY KNOWN AS ‘KRACK'

    November 2, 2017 Dear Portal Owners, An automatic software upgrade (version 1.2.208) has been released to eliminate the 'KRACK" vulnerability in Portal mesh systems. Single Portal systems have not ...

  • What is a mesh network?

    A mesh network consists of two or more routers spread out across your home to provide wireless Internet access. The router that is connected to your modem is called the "root" and each subsequent r...

  • What are FastLanes?

    Portal is the only router certified by the USA, Canada, Japan, and European Union regulatory authorities to operate in channels typically reserved for weather and military radar.   These channels (...

  • What do channels on my router mean?

    Channels are like lanes on a highway that you can drive on. There are newly created fast lanes which only a Portal can access today due to the technology being certified by the FCC. They are define...

  • What's in the Portal box?

    In the box you will find your new Portal, an ethernet cable, a power cord, and the quick start guide.  

  • Pair your mobile device to your first Portal

    The following is a step-by-step guide to pairing your mobile device to your first Portal.   1. Press Setup on the home screen to get started   2. Share your location in order for Bluetooth to be a...