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Portal Team

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  • How secure is the Android app?

    The app is extremely secure and when you pair with your Portal your mobile phone is the only device that can control it and talk to it using our patented pairing technology.     

  • How secure is the iOS app?

    The app is extremely secure and when you pair with your Portal your mobile phone is the only device that can control it and talk to it using our patented pairing technology.     

  • How do I unpair the Android from the Portal?

    In order to unpair the Android from your Portal please do the following:   1. Click on the gear icon (Settings) located on the top right of the app   2. Press remove admin   This unpairs your mob...

  • How do I unpair my iOS device from the Portal?

    In order to unpair your iOS device from your Portal please do the following:   1. Click on the gear icon (Settings) located on the top right of the app 2. Press remove admin   This unpairs your iOS...

  • Are there any 3rd party apps or sites to see the WiFi around my home?

    Android: https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer Windows: https://www.microsoft.com/en-us/store/p/wifi-analyzer/9nblggh33n0n Mac: http://www.howtogeek.com/211034/tro...

  • Should I use unified network name (or SSID)?

    Yes! We strongly recommend using a single or unified SSID. This automatically turns on the WiFi Autopilot which takes care of reducing WiFi congestion and maximizing throughput for all your devices...

  • What is WiFi AutoPilot?

    Today WiFi operates on two bands - 2.4GHz and 5GHz. Within each band there are channels (or lanes) in which each router operates.    Portal's WiFi AutoPilot automatically optimizes for channels (or...

  • How do I setup port forwarding?

    You can easily setup port forwarding using the web interface.   Once logged in, click on the "Firewall/Port Forwarding" button on the left hand side menu.  Click "Add New Rule" under Inbound Rules...

  • My modem is a SB6183 and I am seeing high packet drops, is this normal?

    One specific firmware version of the SB6183 modem is known to cause high packet drops across several routers using the Qualcomm Atheros chipset. If you are seeing problems with this modem then we r...

  • Firmware version 1.2.73

    Changes in Portal firmware version 1.2.73. Released on Saturday December 3rd.   New features Unified network name (SSID) Performance improvements Stability and fixes   Known issues:   Refresh we...