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Portal Team

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  • Pair your mobile device to your first Portal

    The following is a step-by-step guide to pairing your mobile device to your first Portal.   1. Press Setup on the home screen to get started   2. Share your location in order for Bluetooth to be a...

  • What type of security does Portal use?

    Portal uses WPA2-PSK-AES security by default. It's one of the most secure forms of encryption currently available.    Portal also supports the older WPA standard. WPA2 is backward compatible with W...

  • Is WPS supported on the Portal?

    WPS is not supported on the Portal as there are serious security concerns using this protocol. We strongly recommend using WPA2 enabled encryption between the Portal and your wireless device.   Som...

  • What is Bluetooth used for on Portal?

    Bluetooth is used to pair to your mobile device (iOS or Android) and act as a secure way for your admin mobile device to talk to your Portal without interrupting your Internet connection.    Portal...

  • Mobile app shows Portal already has an admin

    When trying to pair a new phone to your Portal you may see a message that Portal already has an admin. In this case please follow the steps below:   Check whether Portal already has an admin on an...

  • Mobile app shows Portal is offline during pairing

    If your iOS or Android mobile app shows Portal as offline during initial pairing please do the following:   Force close the app  Power cycle your Portal After Portal LED turns green restart the pa...

  • What is a mesh network?

    A mesh network consists of two or more routers spread out across your home to provide wireless Internet access. The router that is connected to your modem is called the "root" and each subsequent r...

  • Does Portal support mesh?

    Yes, Portal supports a new generation of mesh (called Mesh 2.0) which provides maximum performance without sacrificing coverage.  Some features of Mesh 2.0 include: Operates on exclusive FastLanes...

  • What are FastLanes?

    Portal is the only router certified by the USA, Canada, Japan, and European Union regulatory authorities to operate in channels typically reserved for weather and military radar.   These channels (...

  • What type of USB file formats does Portal support for my external hard drive?

    Portal supports both NTFS and FAT32 file formats on any external USB drive connected on either USB 1 or USB 2 ports.   Currently we only support the first partition of a hard drive and are working ...