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Portal Team

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  • How do I access the Portal web interface?

    You can access it two ways - by physically connecting to your Portal using an Ethernet cable or over WiFi.    Once you are connected to your Portal please type either 192.168.8.1 or myportalwifi.co...

  • Video: Pair your iOS device with Portal in minutes

    Here is a 2min video of how to pair your iOS device with Portal within minutes:   https://www.youtube.com/watch?v=BUOCsgb2P_g

  • Video: How to setup a mesh network with Portal

    Follow the video below to setup next-gen mesh network on your Portal:   https://youtu.be/UNNCjcbnD8s

  • Firmware version 1.2.80

    Changes in Portal firmware version 1.2.80. Released on Saturday December 12th.   New features Adaptive Mesh 2.0 for up to 2 Portals Wired bridge mode support for up to 2 Portals   Known issues:  ...

  • How do I connect and upgrade my second Portal?

    In order to upgrade your second Portal please connect an ethernet cable from the second Portal's WAN port to your first Portal's LAN port.  1. Connect one end of ethernet cable to 1st Portal's LAN ...

  • How can I connect two Portals?

    You can connect two or more Portals using the following methods:   1. Wireless (Adaptive Mesh 2.0) For setting up your Portals wirelessly please use the mobile app to create one wireless mesh netwo...

  • Power on your Portal before your modem

    When installing your Portal for the first time please be sure to power on your Portal followed by the modem. This is because the DHCP has to be released from the prior router and then attached to t...

  • Unable to pair mobile app

    There could be a few reasons due to which you are unable to pair your mobile app with Portal. Please walk through the steps below to ensure it pairs correctly.   Be sure to download the latest ver...

  • Mobile app unable to find Portal nearby

    In case your latest mobile app is unable to find your Portal nearby please do the following:   Force close the app  Power cycle your Portal After Portal LED turns green restart the pairing process...

  • Step-by-step: Pair your mobile device to your 2nd Portal to setup mesh

    The following is a step-by-step guide to pairing your mobile device to your 2nd Portal. For pairing to your 1st Portal see here.   1. Press "+" button on the home screen to get started   2. Press ...