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David

  • Total activity 67
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Activity overview

Latest activity by David
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    David commented,

    Thanks for following up with us. We should have this resolved shortly. Regards, David

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    David commented,

    A FLASHING red ring indicates that the Portal is no longer passing its Power On Self-Test.  Please try a factory reset by holding down the reset button (you'll need a paperclip) for >10 seconds....

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    David commented,

    Hi Vasilios, I have created a ticket for us to help investigate the issue. Once you're contacted, please let us know your Product ID (bottom label) and we will try to determine why you're experienc...

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    David commented,

    Official comment

    Hi Vasilios, The first two DNS entries are the primary and backup DNS servers that your Portal is pointing two. The last two DNS entries are the old primary and old backup DNS servers.  Portal does...

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    David commented,

    I'll get an official update and post it. Thanks, David

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    David commented,

    Official comment

    We have tested with both Ring and Ring Pro (FCC ID 2AEUPBHALP011, and FCC ID @AEUPBHAJB001).  For operation on the 5GHz channels, you will need to use set Compatibility mode C (disable DFS channels...

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    David commented,

    Hi Tim, I'll open a support ticket.  Please let us know the Product ID (4 digit number on the bottom label) and we'll check your configuration settings.  Also, it would be great to know which devic...

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    David commented,

    Whit, Portal receives firmware updates on average about every 2-3 months.  The current release is 1.2.215 and was pushed out automatically on March 9, 2018. You can review the changelog history at ...

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    David commented,

    Official comment

    A single or common attack vector has not yet been determined by the researchers, but they believe the installation of the malware is using existing and well-known vulnerabilities in older routers. ...

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    David commented,

    We would very much like to resolve the issues that you're having with the 2nd Portal in your mesh.  Please let us know you Product ID from the bottom of the Portal and we will check its configurati...