Can't login from phone even though I have right password

Comments

8 comments

  • Avatar
    Dylan Bunch

    I believe I’m having the same issue. Did this ever get resolved?

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    Alan Epstein

    I'm having the same issue ... very frustrating.

     

  • Avatar
    Sundar

    try disabling 'beam forming' if you have it enabled..

  • Avatar
    Alan Epstein

    I had enabled beam forming then disabled it before I wrote. I still cannot log in.

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    Ritesh Tripathy

    Same issue here. I guess no one cares. Shitty support to be honest.

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    Jfunicelli

    I have the same issue. Should I reset and start over??

  • Avatar
    Jacky Choy

    I have the same issue but this only occur after I upgraded my phone to iOS 12.  I logged a service request to investigate the issue/\.

  • Avatar
    Sven Ch

    I talked to the support yesterday and you just need to reset your the portal. That solves the problem.

    “Factory reset:
    1) Have the Portal on
    2) Hold reset button (for 10~30 seconds) with paper clip on to small hole next to USB2 port.
    Please don't use anything very sharp like a needle, and don't push hard.
    3) Release when Portal blinking blue”

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