Portal with Ring Doorbell

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12 comments

  • Official comment
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    David (Edited )

    We have tested with both Ring and Ring Pro (FCC ID 2AEUPBHALP011, and FCC ID @AEUPBHAJB001).  For operation on the 5GHz channels, you will need to use set Compatibility mode C (disable DFS channels). 

    For longer range 2.4GHz we found no issues with operation.  

    Ring recommends that some ports be open depending on the model

    https://support.ring.com/hc/en-us/articles/205385394-What-Ports-Do-I-Need-to-Open-in-My-Firewall-for-Ring-Doorbells-and-Chimes-

    Be sure to use DHCP reservations to give your Ring a static IP address.  

    Regards,

    David

  • Avatar
    David

    Ring does need to have a few ports open on the router.

    https://support.ring.com/hc/en-us/articles/205385394-What-Ports-Do-I-Need-to-Open-in-My-Firewall-for-Ring-Doorbells-and-Chimes-

    I've opened a support ticket for you. Please let me know the Product ID for your Portal and I'll be glad to check that your Portal is configured correctly.

     

  • Avatar
    Doug H.

    FWIW, Intermittent trouble with Ring doorbell is one of the reasons I stopped using Portal.  No such trouble with more well known-brand router.  In both cases I was using wireless router in Bridge or AP mode just for the wireless portion, while using ISP's gateway router behind that (with its wireless turned off), so it was not a "firewall" issue in my case.

  • Avatar
    David Tay

    I assume the need to open up these ports is only if the Portal is in router and not AP/bridge mode?

     

    I have a Ring Pro and didn't had to open any ports yet my Ring Pro is working fine.  My primary router is an ASUS router.

  • Avatar
    Martial Michel

    I have a Ring v2 and when I first set it up on Portal it works just fine. Within a few hours, I can not see the live view anymore.

    I have it connected in bridge mode onto an Asus AC3200

  • Avatar
    H T. II

    Oh great ....

    Just when I get satisfied with the WiFi coverage throughout my two story home with two portals in a mesh configuration. I learn about this issue the Portal with the Ring Video doorbell I was looking forward to install. Darn it ...

    Oh well, guess I'll have to look into the Nest Hello doorbell then ... Though it will cost a good bit more as the only model available is the direct competitor to the Ring Pro.

  • Avatar
    Jeff

    Ended up having Ring send me a Ring Chime Pro in order to get the doorbell functioning again. It’s weird that the doorbell would no longer connect to the portals but the ring chime pro did just fine. Never figured it out but spent hours with ring troubleshooting and that was the only solution that worked.

  • Avatar
    H T. II

    Do you know which WiFi band the Ring Pro is connected on?

    Because if it's the 5 GHz band, then I'm wondering if there's something peculiar about the Portal's 2 GHz band which all the lower models of Ring can only connect at, that's causing the issue ...

  • Avatar
    Doug H.

    I could be mistaken and I think this "feature" may be configurable, but I think that the Portal by default with single SSID tries some trick to limit connection on 2.4GHz to steer device toward connecting on 5GHz.  So 2.4GHz only device (such as original Ring) probably gets something like brief delay or "try again" type situation due to band-steering trick.

    My info may not be up-to-date; as I said back in March my Portals are no longer in use.

  • Avatar
    Jeff

    HT, that’s a great question. I would imagine 5GHz but I have no way of confirming that now. I create a separate guest network for all of my IOT devices so that they could not access my local devices on my LAN. I found out ring issued a firmware update (v1.11.66 was last working version) and since then it was never able to reconnect and ring wouldn’t downgrade the firmware. They acted like I was the only person who has this issue and no one past level 2 support really cared to look into it. The funny thing was I’ve had the portal routers longer than Ring, and it used to work just fine. Rings firmware was the only thing that changed, which broken connectivity. I just have to settle in using their Ring Chime Pro now unfortunately unless I swap out Portal completely with another off the shelf router (ie Netgear Orbi, Linksys Velop, etc) to get support.

  • Avatar
    H T. II

    Ok ...

    But if you've (or at least temporarily) enabled the Portal's web access, you should be able to look under the list of connected devices for the 5 or 2.4 GHz bands to see which one the Ring Pro is connected to.

  • Avatar
    Jeff (Edited )

    I can not tell, it’s been since March that I was able to connect the ring pro to the portal. I can only connect via the chime pro which is connected at 2.4G.

    portal guest WiFi -> chime pro -> doorbell pro

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