Portal Dropping Connections

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8 comments

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    Beth Schmidt

    I totally agree. The same thing happens on my Visio D series TV.  Sometimes you can see the portal, other times not.  Most of the time, can't connect.  Have put the password in many many times with no luck.  Other times, it will connect for about 5 minutes and then no longer connect.  Really need to resolve this.  

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    AMAR RAMKISSOON

    Im having the same issue as well. I have a pc laptop, 1 iphone and 1 windows phone and a dvd player and dropping wifi.

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    John Paul L (Edited )

    I've been seeing this on my 802.11n devices. I notice new messages in my logs about the router setting a TX power level. It's setting it to 30, which is the highest anyway, but on other routers that don't send this info, I don't get the drops. My suspicion is this is related to band steering. It didn't happen with the portal until around when that feature was added and maybe it uses this power level advertisement to force your device to a different frequency?

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    Joshua Tang

    I seem to have the same behavior as well.

    I see this on both my N and G networks, my households cell phones (iPhones and Pixel) both drop connections as well as my Amazon Echo.

    Has any Portal Rep responded to this issue or is this still a non common issue people have been having since the last update?

    I have tried to restart the router multiple times as well.

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    win win

    Same problem here as well!!  I started noticing losing wifi connections on the phone while streaming a video on youtube or Facebook. 

    When I finally got my tv stream setup, it totally drops connections to the point the tv is unwatchable. this is horrible! whats the point of increasing speed if the signal won't stay on? I'm returning this until it's been resolved. I have an Apple Extreme, while it's not the latest tech, it's a solid performer.

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    R Gupta

    Same problem. Interuptions on hulu-chromecast forcing a reconnect to wifi and restarting the program. Very disruptive, and disappointing. I thought the whole point of these mesh systems was to avoid interuptions.

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    R Gupta

    Has anyone had this solved? I still notice drop outs. Almost always disrupts a skype call lasting over 30 minutes.

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    Eric Demers

    I never got it working, and I've moved to another system.

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