Random Disconnects



  • Official comment
    Portal Team

    Hi TK, thanks and glad to hear. 


    Please do let us know if random disconnects are still occurring and/or if its better since April. We've identified a bug and fixed the issue.

  • Avatar
    Nathan Buurma

    I am following your question Adam because I, too, have been experiencing quick WiFi disconnects just like you described. I also have the two Portal mesh setup. For my situation, I cannot think of anything that would be causing these disconnects, they just randomly occur (at least it certainly appears that way.) Unlike you though, I have not lost the ability to connect to my Portal(s) via the app...that part still works fine for me (so far.)

  • Avatar
    R Gupta

    I have the same. Long skype/whatsapp calls get disconnected, then takes half a min to reconnect. Very frustrating since I need reliable VoiP for my work. I hope there is an active support team behind the product that is working to refine things.

  • Avatar
    Levy Rivers

    I too have this problem...

  • Avatar
    Chase Strackbein

    I'm experiencing the same issue. Unfortunately, these disconnects (no matter how short they may be, although they are frequent) are unacceptable while trying to work and so I will be returning the router to Amazon tomorrow.

    Needless to say, I was very disappointed by the lack of responses here by anyone part of Portal's team as I've been watching this thread hoping for something to change.

  • Avatar
    Paul S

    I also am having the same issue with my Apple TV and many other devices like my Wink hub.  I have gone as far as replacing my internet provider’s router, splitters, & cables to eliminate the intermittent internet loss without any resolve.  I ended up running my old apple router and my apple TV worked as designed without any drop-in signal.  Once I put the Portal back on my network I started getting the intermittent loss in signal again; its worst when streaming live TV.  I am running 2 Portals on a mesh and a 3rd bridged off of the 2nd portal that is meshed because Portal will not let me mesh all 3.

  • Avatar

    Hi all - I used to experience random disconnects since April. It seems working better now for the past week. 

    How about you Portal? Are you still experiencing random disconnects now?


  • Avatar
    Paul S

    Hi Vinti, 

    I have a ticket open and am still experiencing this issue as of this-morning; I sent 4 replies to my ticket yesterday about it.  The ticket is #5313; can you look into this?

  • Avatar
    Daniel Serrano

    Today I started a random disconnects issue from LAN Cable (Internal LAN). I have my SmartTV connected to Portal using LAN Cable/Port, and while watching Netflix, SmartTV shows message "LAN cable disconnected" at random. Seconds later, no Internet at all on my other devices (WiFi). Portal shows a solid blue led. Then solid green led.

    Android app shows nothing (no problems).

    Web information appears with no problems.

    AP version: Portal-1.4.167_prod-1.2.152

    I connected a USB pen drive (32GB USB3) to USB Port2 and used the option "Start Logging" under support.

    Problem arises again, lost cable signal (LAN cable to Portal), lost Internet, solid blue led, then green... I tried to recover or view the "log" using Web but button "Start Logging" was now enabled, I can't found any other file on that pen drive (looked for that log).

    Is this because a latest update? Is there a way TO DISABLE AUTOMATIC UPDATES ??

  • Avatar
    Daniel Serrano

    Found a log this time  (replaced my IPs for security, Portal is getting IPs ok from ISP):


    MODE: router router
    LAN: IP address netmask Gateway MAC address 00:78:CD:02:1B:C8

    WAN: IP address Gateway MAC adddress PROTO
    {private} 00:78:CD:02:1B:C9 dhcp
    DNS SERVER: [{private}]

    DHCP range: -

    ARP table:
    IP address HW type Flags HW address Mask Device 0x1 0x2 78:61:7c:b8:62:f4 * br-lan 0x1 0x2 08:d4:0c:d8:91:13 * br-lan 0x1 0x2 ea:de:27:5d:4b:85 * br-lan 0x1 0x2 60:f1:89:79:b0:29 * br-lan 0x1 0x2 00:e0:4c:ae:92:8a * br-lan 0x1 0x2 ea:de:27:5d:4b:85 * br-lan 0x1 0x2 ea:de:27:5d:4b:85 * br-lan 0x1 0x2 34:14:5f:95:66:df * br-lan 0x1 0x2 00:17:10:8d:7e:93 * eth0.2 0x1 0x2 84:9c:a6:82:69:bf * br-lan 0x1 0x2 00:78:cd:05:48:18 * br-lan

    total used free shared buffers cached
    Mem: 126048 103684 22364 1240 14712 28520
    -/+ buffers/cache: 60452 65596
    Swap: 0 0 0

    2G radio:
    ath0 IEEE 802.11ng ESSID:****
    Mode:Master Frequency:2.462 GHz Access Point: 00:78:CD:02:1B:CA
    Bit Rate:216.7 Mb/s Tx-Power:16 dBm
    RTS thr:off Fragment thr:off
    Encryption key:****
    Power Management:off
    Link Quality=94/94 Signal level=-96 dBm Noise level=-95 dBm
    Rx invalid nwid:144 Rx invalid crypt:0 Rx invalid frag:0
    Tx excessive retries:0 Invalid misc:0 Missed beacon:0

    5G radio:
    ath1 IEEE 802.11a ESSID:****
    Mode:Master Frequency:5.745 GHz Access Point: 00:78:CD:02:1B:CB
    Bit Rate:54 Mb/s Tx-Power:28 dBm
    RTS thr:off Fragment thr:off
    Encryption key:****
    Power Management:off
    Link Quality=0/94 Signal level=-95 dBm Noise level=-95 dBm
    Rx invalid nwid:20 Rx invalid crypt:0 Rx invalid frag:0
    Tx excessive retries:0 Invalid misc:0 Missed beacon:0

    Uptime: 17:25:08 up 5 min, load average: 0.15, 0.23, 0.13

    Mem: 104156K used, 21892K free, 1240K shrd, 14712K buff, 28524K cached
    CPU: 0% usr 0% sys 0% nic 90% idle 0% io 0% irq 10% sirq
    Load average: 0.22 0.25 0.14 1/73 3987
    3274 1 root S 21860 17% 0% /usr/bin/minidlna -f /tmp/minidlna.conf
    3747 3741 root S 15868 13% 0% {rwdagent} /usr sbin rwdagent -d -m
    3741 1 root S 6152 5% 0% {rwdagent} /usr sbin rwdagent -d -m
    3906 3351 root S 3952 3% 0% /usr/sbin/smbd -D
    3353 1 root S 3244 3% 0% /usr/sbin/nmbd -D
    3351 1 root S 3144 2% 0% /usr/sbin/smbd -D
    3291 1 root S 2400 2% 0% /usr/sbin/uhttpd -f -h /www -r OpenWrt -c /etc/httpd.conf -x /cgi-bin -u /ubus -t 60 -T 30 -k 20 -A 1 -n 3 -N 100 -R -p -p [::]:80 -C /etc/uhttpd.crt -K /etc/uhttpd.key -s -s [::]:443 -q
    2959 1 root S 2256 2% 0% hostapd -g /var/run/hostapd/global -B -P /var/run/hostapd-global.pid
    3202 1 root S 2088 2% 0% mount.ntfs-3g /dev/sda1 /mnt/usb-2 -o big_writes
    1381 1 root S 1772 1% 0% /sbin/rpcd


    AP version: Portal-1.4.167_prod-1.2.152




  • Avatar
    Paul S

    I have had a ticket open for a good amount of time now without any resolve with the random disconnects.  When will this be fixed?  This issue has cause so many problems because I can't keep a solid connection with anything secure when using my work token along with many other problems arising daily.  I don't know how much longer I can sustain this extremely horrible practice of using faulty software/hardware before my access if revoked by my job due to a poor connection that is not secure when dealing with sensitive material.  I can't even keep a solid connect when I plug a network cable directly into the portal router itself; this problem is on both the LAN line & WiFi connection.  WHAT IS GOING HERE ON WHEN A ROUTER CAN'T DO THE ONLY FUNTION IT WAS DESIGNED FOR? 

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