New out of box. The light goes from blue to green for 10 seconds, then stays red. Waiting over an hour it stays red. Won't connect to portal app. Isn't ever found even after Bluetooth pairing. Tried connecting over Ethernet and that doesn't work either. The light just stays red. Can't get internet to work at all.
I live in an apartment complex where I plug into the wall for my internet. There is no modem inside my apartment.
My last router worked. This one doesn't work.
Can you fix it or do I need to return my portal?
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