Unable to pair mobile app

There could be a few reasons due to which you are unable to pair your mobile app with Portal. Please walk through the steps below to ensure it pairs correctly.

1. Be sure to download the latest version of the iOS or Android apps before pairing
2. Turn on both WiFi and Bluetooth in order to pair your mobile phone
3. Mobile app shows Portal offline
4. Mobile app shows Portal already has an admin
5. Unable to find Portal nearby

If problem persists please file a support request.