Articles in this section

Mobile app shows Portal is offline during pairing

Avatar
Portal Team
Updated
Follow

If your iOS or Android mobile app shows Portal as offline during initial pairing please do the following:

 

  1. Force close the app 
  2. Power cycle your Portal
  3. After Portal LED turns green restart the pairing process

 

If problem persists please file a support ticket. 

Comments

0 comments

Article is closed for comments.