List of devices for compatibility mode

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    Chris Ferrell (Edited )

    Ive got a Vizio M series tv, but it's only working on Mode C for me. 

     

    Amazon Echo (i.e. The original large sized one) works on A or B or C it seems, however my Echo Dots will only work on Mode C. 

     

     

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    Georg Käfer

    and which devices do support all portals fastlanes (Ch52+100+116+132)?

  • Avatar
    David

    Almost all client devices using the WiFi standard 802.11ac built in the past 4 years can work in these channels.  This includes all major brands of smartphones, and tablets. A list of devices that are NOT compatible is available at https://support.portalwifi.com/hc/en-us/articles/230886168-List-of-devices-for-compatibility-mode

    There are a few client devices that cannot operate in the FastLanes at all. Portal's compatibility mode C will allow you to use these, but you might take a performance hit. Most have updates or alternatives that sell for around $50.  So you might want to consider an upgrade to these client devices.

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    John Paul L

    I see "Asus wireless adapters" in the incompatible list. Does this include the Asus USB-AC56. WiFi dongle?

    Thanks.

  • Avatar
    John Paul L

    For future reference, the FCC grantee id for Asus is MSQ. TP Link's is TE7.

    This makes it easier to search here.

    https://apps.fcc.gov/oetcf/eas/reports/GenericSearch.cfm?calledFromFrame=N

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    Richard Ross

    Can Compatibility be defined for each device connected to the Portal or the entire Portal?  Just ordered my Portal and have a Roku.

     

    Thanks

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    Ryan Hayes

    I also need to know why compatibility cannot be defined by device. I have 18 devices that need wifi in my home and because my Fire TV can't operate on Fastlanes the whole entire Portal must have Fastlanes turned off for all devices? Doesn't seem right.

  • Avatar
    John Paul L

    What compatibility mode does is limit which channels portal can choose from for the 802.11ac/5GHz band. It limits the choice to channels your devices can use. It is only capable of using one 5GHz channel. So, it can't use a non-fastlane 5GHz channel for one device and a fast lane channel for another device.
    However, you can have your non-compatible devices use the 802.11n/2.4Ghz channel, since Portal also uses one of those channels. Then turn off compatibility mode. This might be easier if you use two network names/SSIDs for the two networks rather than making them one.

  • Avatar
    Richard Ross

    Is it possible to define the Guest network only on the 2.4Ghz spectrum and have the Primary network as combined?  The would resolve most issues except my wireless printers which need to be on the Primary .. Does anyone have any knowledge on Brother printers?

     

    Thanks

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    Sanjay Cherubala

    How does one update the compatibility mode? I have scoured every menu items on myportalwifi.com and have not found a way to alter this settig

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    Doug H.

    Compatibility mode is one of those things which can only be controlled through smartphone App, not web interface.  I can understand desire to market App-based setup, but not being able to configure everything through web interface is frustrating to some like myself.

  • Avatar
    Sanjay Cherubala

    @DougH thanks for the clarification. I had to first reset my router to factory defaults before my app would connect to it. After that I was able update the compatibility settings as per your tip. I agree that not having all the functionality on both platforms is sub-optimal  as was having to reset the router just so the app would connect with it.

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    Doug H.

    If you get an unexpected error message from browser next time you try to use the web interface, be aware that using the App has a default setting to disable to web interface.  You have to go back to the App (I think under some Advanced setting) and change the web interface to from the default to Enabled.

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