Users who have a VPN service from Private Internet Access may experience issues with their Portal connecting to the service using PIA's pre-defined .OVPN configuration files.
This is due to Portal requiring the CA Certificate to be integrated into the main OVPN file you import into Portal under Web GUI -> VPN -> Client -> Add New OpenVPN Client; PIA keeps these as separate files to add later.
We have modified the following PIA OVPN files to integrate the PIA CA Certificate into them so they are compatible with Portal:
If you find you're still experiencing issues connecting to Private Internet Access, you may need to re-configure the DNS servers used by Portal to point to Google's DNS under WAN IP -> Domain Name Server Address -> Disable "Get Automatically from ISP" in the Portal Web interface and enter the following IP's:
- Primary DNS: 220.127.116.11
- Backup DNS: 18.104.22.168
Portal Support Team
UPDATE: April 6, 2017 - 9:35 AM PST
The files for CA Toronto, and US East and Mid West have been updated to address another identified issue that may cause them to malfunction.